Get in touch

We work by phone. Tell us what the system is doing and where you are, and we will put you in touch with someone local.

What to have ready

The call goes faster with a few things to hand: what you are seeing and when it started — a stain on a ceiling, a smell, cracked brick, smoke coming back into the room — roughly how old the house is, what the chimney vents if you know, and your ZIP code.

Two more things help if you have them. A photograph of the outside of the chimney taken from the ground, which shows more than a description does. And whether the roof has been replaced recently, because flashing redone during a reroof is a common source of leaks and it changes where someone looks first.

If it is urgent

A carbon monoxide alarm sounding, a smell of gas, or soot around the furnace means leaving the building and calling 911 or your gas utility from outside, before you call anyone else. Texas Natural Gas, PSE&G, South Jersey Gas and Elizabethtown Gas all run 24-hour emergency lines for suspected leaks, and they do not charge to come out and make it safe.

No heat in freezing weather is urgent for a different reason: pipes. In the meantime, open cabinet doors under sinks on exterior walls, run a thin trickle from the furthest faucet, and close off rooms you are not using. No cooling during a heat wave is urgent where anyone in the house is elderly, an infant, or has a cardiac or respiratory condition.